No response/No update from Hollard Insurance

Benefind reached out to me with regards to an unclaimed investment benefit. I submitted all the required personal information to them and waited for them to update me on progress. I was advised by Benefind that the payment would take between -+ 16 days. I received sms from Hollard confirming the processing of the claim where they promised to come back to me with feedback with 24 hours., to date I have not received any feedback and there is no contact person to talk to. The contact number on the Hollard forms is not answered. I am not sure if this is a **** or not as I was asked to submit my personal information.