SM
Sias M
1 reviews | Active since Oct 2015
07 Oct 2015, 17:11
No response within 48 hours!
I have new life cover with Sanlam and want to cancel my Ooba bond protector policy with Hollard.I emailed Hollard customer service on Friday with all relevant information to process this cancellation, but still no response from Hollard...
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Hollard Life's replyOfficial
08 Oct 2015, 07:55Hello esaias,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your cancellation request.
Please note that we have escalated your complaint to policy administrator for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your cancellation request.
Please note that we have escalated your complaint to policy administrator for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply08 Oct 2015, 07:55
Official
Hello esaias,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your cancellation request.
Please note that we have escalated your complaint to policy administrator for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your cancellation request.
Please note that we have escalated your complaint to policy administrator for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***