JF
JOHAN F
1 reviews | Active since Mar 2009
05 Oct 2021, 09:21
No response or resolution after several emails
Emails send, no response. Reply indicated 2 business working days. No response. Sent already on 30 Sept at 6am. Again on 4 Oct, only auto reply emails and no response. Debit order going off account. Not sure why a customer always need to complain first before anybody assists. Why? I even copied ***, no response.
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
05 Oct 2021, 10:58Hello Johan
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind regards
Escalated complaints team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind regards
Escalated complaints team
Hollard Life's reply05 Oct 2021, 10:58
Official
Hello Johan
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind regards
Escalated complaints team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our complaints team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind regards
Escalated complaints team
JF
JOHAN F's updateReviewer Update
07 Oct 2021, 07:13Good day
And yet again, days passed with no response. Why do you even reply?
I will send emails everyday, maybe someone will do their job and response. Pathetic customer service
And yet again, days passed with no response. Why do you even reply?
I will send emails everyday, maybe someone will do their job and response. Pathetic customer service
JF
JOHAN F's update07 Oct 2021, 07:13
Reviewer Update
Good day
And yet again, days passed with no response. Why do you even reply?
I will send emails everyday, maybe someone will do their job and response. Pathetic customer service
And yet again, days passed with no response. Why do you even reply?
I will send emails everyday, maybe someone will do their job and response. Pathetic customer service
Hollard Life's replyOfficial
07 Oct 2021, 14:29Hello Johan
We are sorry for the delay in responding to your matter and assure you that your matter has been referred to our administrator TBFS who is attending to your complaint.
A consultant from TBFS will be in contact with you within five working days.
Kind Regards
Escalated Complaints Team
We are sorry for the delay in responding to your matter and assure you that your matter has been referred to our administrator TBFS who is attending to your complaint.
A consultant from TBFS will be in contact with you within five working days.
Kind Regards
Escalated Complaints Team
Hollard Life's reply07 Oct 2021, 14:29
Official
Hello Johan
We are sorry for the delay in responding to your matter and assure you that your matter has been referred to our administrator TBFS who is attending to your complaint.
A consultant from TBFS will be in contact with you within five working days.
Kind Regards
Escalated Complaints Team
We are sorry for the delay in responding to your matter and assure you that your matter has been referred to our administrator TBFS who is attending to your complaint.
A consultant from TBFS will be in contact with you within five working days.
Kind Regards
Escalated Complaints Team