No Response, No Pay out and Customer Service Sucks

I have been trying to submit my complaint on your website for the past three days and the submit button just hangs and does not submit the complaint. My name is Zukiswa Kedama ********** 262084 and claim number is ********** 91 I submitted a claim on Thursday 07-06-2018. I received a call that the documents were received and that the Claims department will be in touch. the next day Friday I called in again and was told that the Affidavit I submitted was with the assessing department and the claims department will get back to me later that day no one bothered to call me. I advised the pressure I was under as my father passed away in Mpumalanga all alone and that the uncles was arranging the funeral to be on Sunday the 10-06-2018. No one got back to me up until Monday and I called again and was told about a 12 month waiting period that has not been reached and they will still investigating of which no one advised me of when asked about the turnaround she could not answer that question. I was told about a CMA Form of which I needed to take to the clinic where he obtained his medical treatment. I advised your agent that I had no recollection of clinic that he frequent or any pills that he took for that matter as he was a man that travelled a lot between three cities CT, JHB and Mpumalanga and because I was not staying with him I would not know where to go. I was advised to get an affidavit of which I did and still there has been no feedback. till this day no one has gotten back to me let alone an sms to tell me how far in the process my claim is. I am actually very frustrated as I just lost a loved one and a company that I trusted has let me down completely. I am heavily pregnant sitting with debt that I had made in order to arrange a funeral where my father passed away in a Mpumalanga all alone. I honestly don’t see how your company is making things any easier I see your tricks as a means of looking for faults in order not to pay out as you people have been happily deducting my funds now that I am in need of you I am being given the run around. I am disgusted and heavily stressed by this silly games your company is playing as I could of easily just saved my money and would of done something better with it. it’s been more than a week and till this day no communication from you guys. you people take people’s money and when it’s time to pay out it’s an issue. till this day no one has contacted me I have to be the one who calls you guys. when I do call no one can tell me what the final turn around time is this. I am taking this further as it’s been more than 10 days with no feedback what kind of customer service is this.

As a brand Specialist for one of the Biggest companies I think that it’s time that I start escalating this to social networks and I am sure your company is aware of the Damage Twitter and FB can have on your reputation further to this I will contact the Ombudsman and Consumer right and inform them of how my rights as a consumer to you guys have been infringed upon. My right to be informed let alone my rights to a clear and transparent process. I am disgusted to be associated with your company and to think that I been pouring my cash to a company of croocks,