MR
Marie-Louise Rens
1 reviews | Active since Oct 2009
23 Mar 2015, 15:44
No Response, no feedback, ... NOT SHOCKED!!
I will be contacting the Ombudsman and FSB regarding my complaint you have so conveniently chosen to ignore.<br> <br> Thank you for reassuring me of my decision to no longer do business with you and also spread the word about the unsurprising lack of interest you have in your clientele. 2 Months later and I have not heard a single syllable from you. And Mohini, your phone is always busy. I can't even phone YOU!!!! How is it possible that you still have an operating licence?<br> <br> Never the less. Please feel free to bask in the wonderful light of the lack of embarrassment you so clearly show, You guys must be so proud.
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Hollard Life's replyOfficial
23 Mar 2015, 16:35Hello MRens,
Thank you for your recent posting. Please accept my apology for the lack of response to your posting.
During the period of your posting, Altrisk was being incorporated into Hollard and a handover was taking place. Your posting was therefore lost during the transition. Once again, please accept my apology for this oversight.
I have made contact with the area and asked that you are contacted urgently to resolve this matter. They have confirmed there have been previous correspondence with you and they will close off the matter with you.
Regards
Lynn Buys
Complaint Manager
***
Thank you for your recent posting. Please accept my apology for the lack of response to your posting.
During the period of your posting, Altrisk was being incorporated into Hollard and a handover was taking place. Your posting was therefore lost during the transition. Once again, please accept my apology for this oversight.
I have made contact with the area and asked that you are contacted urgently to resolve this matter. They have confirmed there have been previous correspondence with you and they will close off the matter with you.
Regards
Lynn Buys
Complaint Manager
***
Hollard Life's reply23 Mar 2015, 16:35
Official
Hello MRens,
Thank you for your recent posting. Please accept my apology for the lack of response to your posting.
During the period of your posting, Altrisk was being incorporated into Hollard and a handover was taking place. Your posting was therefore lost during the transition. Once again, please accept my apology for this oversight.
I have made contact with the area and asked that you are contacted urgently to resolve this matter. They have confirmed there have been previous correspondence with you and they will close off the matter with you.
Regards
Lynn Buys
Complaint Manager
***
Thank you for your recent posting. Please accept my apology for the lack of response to your posting.
During the period of your posting, Altrisk was being incorporated into Hollard and a handover was taking place. Your posting was therefore lost during the transition. Once again, please accept my apology for this oversight.
I have made contact with the area and asked that you are contacted urgently to resolve this matter. They have confirmed there have been previous correspondence with you and they will close off the matter with you.
Regards
Lynn Buys
Complaint Manager
***