No response, changes and running away from the claim

<p>I reported a death claim last on 05/07/2017, with the expectation of using the funds for a funeral during the same weekend. The email and respective details was sent to the email address ********** on the form. An acknowledgement receipt was received. I called on 06/07/207 to trace through the extent of the progress, I was given a new email address and was told that the one on the form which was drawn from the internet is no longer in use. Had to reforward all documents again to directfuneral email address. I have the reference number for this call.</p> <p>From then on until yesterday, 12 July I did not hear from my reliable insurer. I loaded a complain in their internet and no reponse still. As I am still under bereavement, I requested the assistance from someone to call my reliable insurer, no information could be furnished to her but for that the insurance was suspended. I have proof of payments and I have been with the insurer since 2003. The last and only claim was made in 2015, the payment was made smoothly which surpasses me with the disservice we are experiencing this time around. </p>