No response

I had taken out a policy for my parents last year with Hollard Kaizer Chief, timely follow up were done until i took out the policy however when you have a problem and they have got your business then they show very little interest for their customer. I was unaware that the previous months payment was not recovered as i received a message from my bank that the debit went off but it bounced back with i was not advised of. the following month the Hollard attempted to debit my account of R231.65 two times but the payment was rejected even though there was sufficient finds in my account. When I called my bank to query this i was advised that there only way this was possible was if more that the premium was attempted to be debited which had to be over R500.00. Through this i have been charged a failed debit of R115 for each time!!! I call the customer care and was advised that i need to email my bank statement as proof which i did on the 22 April 2016 and as per thier automated system someone was supposed to get back to me with 48 hour, however 2 sms and 2 follow ups later i am still waiting for someone to respond. I have also requested a copy of the call when i had agreed to taking the insurance which was advised can be available to me but.......................now i am sitting with these extra cost and very upset.