No reply or assistance from Hollard Life

My mother was ******ed on 19 May 2019. My mother's ****** was preceded by my father sudden passing on 27 February 2019. I live in the UK and as you can imagine this is an extremely emotional time for me. I am emotionally and physically tired. My mother had a life policy at Hollard Life. On 24 June 2019 I emailed Hollard to notify them of my mother’s death. I received a list of forms to fill in. Because my mother was ******ed, the SAPS had to complete a form regarding the ******, ******er, investigation and hearing. Since, I live in the UK I could not go into the police station but after numerous calls and messages they finally completed the form and emailed it to me on 5 July 2019. I immediately sent all the forms to Hollard’s general lifeclaims email address on the 5th of July 2019 asking for assistance and advice on the process forward. When I didn’t receive a reply I sent a second email to Sindiswe Kunene a claims administrator on 8 July 2019 asking for assistance and advice on the process. Once again I did not receive any help or a reply and therefore sent a third email to Chantelle Aspden another claims administrator on 9 July 2019 asking for assistance. Once again I did not receive a reply and sent a fourth email to Chantelle Aspden and to the general lifeclaims email address of Hollard on 15 July 2019. Until this day, 17 July 2019 Hollard Life has made no effort to assist me.