No reply from support emails

I have been emailing Hollard from august, even got a reply from jabulisile serote, and another email stating id hear back in 2 days. That was months ago. I get a shocking message today after emailing again stating my policy is about to lapse. You guys have not been debiting my account, then I try to fix it. No reply no help (numerous attempts to reach out) now i have over 4k in outstanding arrears. I am going to find out how to move to sanlam as they help me over whatsapp and quickly this is ridiculous has your agent rep**** in august maybe this woild have been sorted quickly but I cannot afford the arrears so I might have to consider moving elsewhere