MK
Maggie K
1 reviews | Active since Dec 2021
03 Jan 2022, 11:41
No Policy Payment
I, ve logde a claim Form for my dad on the 29 of December 2021. Till to date I did not receive my payment and I have to borrow money to bury my dad. I'm so disappointed and angry with them after paying them for so many years. If their calls are recorded why can't they retrieve my call, again they are saying that there's no claim that was login. They've I don't care attitude during the time of mourning and they are to quick to debit our money for our accounts.
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
03 Jan 2022, 11:46Hello Maggie
We are saddened to hear about the loss of your dad. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your dad. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Escalated Complaints Team
Hollard Life's reply03 Jan 2022, 11:46
Official
Hello Maggie
We are saddened to hear about the loss of your dad. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your dad. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim and what went wrong.
Kind regards, Escalated Complaints Team
MK
Maggie K's updateReviewer Update
03 Jan 2022, 20:59Dear hello peter, Thank you so much for your help and I'm now sorted. Dear Hollard thank you very much my claim is now sorted out. Kind Regards Mrs PM Malatsi.
MK
Maggie K's update03 Jan 2022, 20:59
Reviewer Update
Dear hello peter, Thank you so much for your help and I'm now sorted. Dear Hollard thank you very much my claim is now sorted out. Kind Regards Mrs PM Malatsi.