No Policy Pay-Out

I made a claim for the Funeral Policy for my mom, I spoke to three unprofessional consultant who did not understand the the claiming process. was given this reference number WF*** and emailed all the necessary docs on 24/06/2015. I was told that the pay-out will be made with 48hrs. When I phoned on Friday (26/06/2015) to make a follow-up, no consult knew about my claim and my reference number. I struggle to bury my mom. I HATE Hollard, they are full of empty promises. I advise people not to join Hollard. BAD SERVICE WHILE YOU ARE MOURNING. THEY ARE LAIRS.