No Policy Docs supp****

I took out a funeral policy with Hollard in early July 2015. I've been debited for August and September but have yet to receive any policy documents whatsoever.I've called and emailed. spoke to two different people who assured me that they would email them to me. Its now 2 October and still nothing. Nobody has responded to my emails. When I called, they gave me the wrong policy number. I found that out when I called again.<br> A few years ago I had a bad experience with Hollard as well. My car was ****** and they still made me pay for my car insurance for 3 months until the car was eventually recovered, I swore I would never have anything to do with them again. I should have just gone with my gut on this one!!