No phone call

I have been a member if hollard since 2008, and recently they stopped debiting my account, last week I got an SMS saying they are sorry to lose a customer and that I should rate their services. I had both a funeral cover and a life insurance with them but now all of a sudden they no longer feel it necessary to have me as a client after 7 years of being with them.<br> <br> This is actually not the first time they gave done this and all they will ever say to their clients is \we apologize for any inconvenience caused"and will never rectify this mistake and claim that they have been sending letters via post"