No Peace Of Mind Dealers

I took out a policy with Hollard in September 2017 to insure my parents. Which was telephonically, the consultant promised to send me the copy of the contract but I never received it but debit orders of R749 mainly because my father was 74 years of age were expensive.

My father who is now deceased passed away on the 9th month of having the policy. When I went to claim, my claim was declined because he apparently had renal failure from 2014 and the waiting period for that is 12 months which was not explained over the phone by the consultant. Since they don’t run medical tests things like these should be throughly explained in detail and not in passing.

This was misinformation from the start because she promised to send me their contract but she never sent it so that I could read what needed more attention.

Now I had to indebt myself to bury my father and they promise to give us peace of mind in times like these but this was my worst nightmare and they are not getting back to me since I laid a complaint two weeks back.

Hollard has a very unfair practice and you can never rely on them.