jV
jan V
1 reviews | Active since Dec 2010
04 Feb 2016, 16:25
No payout on Funeral cover
I have sent the claim form on 27/11/2015.<br> On 03/02/2016 i have called I was promised that somebody will call me back in 24 hours. 24 hours later nobody called. I called again and was again told that I must leave my number as they will get back to me.<br> <br> WHY cant I get any information on this policy? Why are you running circles with clients??<br> <br> reference number: ***
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Hollard Life's replyOfficial
05 Feb 2016, 07:53Hello jseconsult,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent investigation into the delay and for con tact to be made with you.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent investigation into the delay and for con tact to be made with you.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply05 Feb 2016, 07:53
Official
Hello jseconsult,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent investigation into the delay and for con tact to be made with you.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent investigation into the delay and for con tact to be made with you.
Kind Regards
Lynne Lawrence
***