No payout for funeral policy holder. Responses pathetic. A funeral policy *******!!

Expand all Print all In new window Policy ********** 2 M Teka

The mother of our house-help Mirriam died on 27 December, 2017. Mirriam submitted the required claim forms and since then Hollard have been less than accommodating. At first the claim was apparently refused for reasons that were not explained. We followed up with Hollard on Friday 5 January, 2018 and spoke to two consultants who promised the escalate the claim and come back to us within an hour. We called the same number four times thereafter and were cut off three times after waiting for about 20 minutes for someone to take the call. We have heard absolutely nothing. The funeral was held on Saturday 6th January. We had to loan Mirriam the cash so that the family could have a proper funeral for her mother. Mirriam received an sms from Hollard on Saturday saying that the matter was receiving attention. The sms is along the lines of Dear [fill in name] ... your query [fill in date] .... Huh? If this is how Hollard operate and treat their clients then maybe the rest of the world should be aware of their absolutely atrocious service and business practices. They promise the world and are happy to take your monthly subscriptions but deliver nothing when it is really needed. I see that this site also has many other complaints along similar lines.