No payment & Poor service policy number C560216

I am writing this review with a heavy heart. I am very dissapointed at Hollard insurance. I took a policy for my grandmother with two mountains in 2017 which is now administered by Hollard. My grandmother passed away on the 03 November 2024. On my Monday 4th I called Hollard to inform them about the passing of my Grandmother, the consultant Leonard gave me a wrong email. The following day I followed up, I was given the correct email but till today the my claim is not paid. I had to get a loan to contribute to bury my grandmother. I thank God for Wisani burial that buried my grandmother with dignity. I called every single day the whole of last week, your consultants are very rude, one of them is Mojalefa.