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ditiragalo D

1 reviews | Active since Feb 2017

04 Aug 2021, 10:48

No Payment after a month of Claiming for Funeral Policy

I have a Hollard Policy for my late Mother, we buried her a month ago, Hollard has still not paid the policy. Know I'm deep in debt, but I had a funeral Policy. To top it off, they still debited my account on the 31 July 2021. So disappointing that at the time of need, Im still waiting on them to stay true and pay, as my account is up to date.

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Replies (3)
Hollard Life
Hollard Life's reply05 Aug 2021, 12:56
Official
Hello Motshegoa

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our complaints  team is busy looking into your claim and what went wrong. We will engage with you within five working days. 

Kind regards,
Escalated complaints team
Hollard Life
Hollard Life's reply24 Aug 2021, 09:50
Official
Hello Motshegoa

We are sorry for the delay in responding to your matter and have escalated your matter to our claims team for an update. 

We will provide you with an update by close of business today. 

Kind Regards
Natasha Vos
Hollard Life
Hollard Life's reply24 Aug 2021, 11:36
Official
Hello Motshegoa

Thank you for your patience while we looked into your matter. Our claims team have informed us that your claim has been processed and payment made. 

We wish you and your family strength during this time. 

Kind Regards
Natasha Vos