no payment after _30 days

I lodged a complaint on hello peter after numerous mails and hours on the phone to bollards insurance. No reply up to now. There stereo type message reflects no commitment<br> Perhaps they need an oxford dictionary to understand the words soon and urgent which is so freely used. An it seems the manager does not know what to do or is non existent. Or is there a problem in the company that needs to be reported to the FSB or should I approach the IGF.