No mercy and no shame

Good day.

Scheme name: Family Protector Plan.

Policy Number: ACKPOL ********** .

Full Name Of Insured: Abraham Gerhardus Daniel Nel.

I am writing this email with total disgust on behalf of a family in a desperate cry for help.

I am a very close friend to the Nel family.

The family is diar need of financial assistance.

Mr Abraham Gerhardus Daniel Nel has passed away on Monday 20th August 2018.

Him and his wife Cornelia Elizabeth Nel are elderly people who live from hand to mouth daily.

They have no form of financial aid because they are basically like pensioners.

Mrs Cornelia Elizabeth Nel is a very sickly lady who cannot fend for herself.

They took out the Ackermans account with the funeral benefit for an instance if something had happened to anyone of them.

Mr Abraham Nel was the sole provider for this household and now mrs Cornelia Nel has no one to take care of her financial and physically.

The daughter Miss Geraldine has filled the claim forms on behalf of her mother Mrs Cornelia Nel and submitted them.

On Friday 24th August 2018, Ackermans/Hollard Life came back to Geraldine and informed her that they have declined the funeral benefit claim.

She tried to call the Hollard Life offices but they just simply say that they will not pay. Without reason.

According to the NCR, the short-term insurance service provider may not just inform you without a valid reason for no payout.

The funeral is on Tuesday 28 August 2018 and all the arrangements have been booked with the church, funeral parlor, the grave has been prepared, the coffin has been built, etc.

Because the family will not receive the funds from the funeral benefit, the family will be drawn into debt and legal implications.

You as a short-term insurance service provider are putting a family who is struggling on the streets.

The funeral is on Tuesday 28 August 2018. If the funeral benefit is not paid out today 27 August 2018, I am personally report Hollard Life and Ackermans to the OMBUDSMAN, FINANCIAL SERVICES BOARD and I will take this matter to the MEDIA.

You are misleading people who cannot stand up for themselves.

If there are any outstanding premiums, please inform miss Geraldine urgently where they can settle the amounts. Or if you can deduct the outstanding premiums from the payout if there are any.

Please assist urgently because we have one business day to pay for the funeral.

Please contact Geraldine urgent asap on ********** .

Kind regards.

Sarisha.

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