no internal controls? bad service? ***** theft?

Perhaps the directors can give me an answer as to what the cause for my complaint is. I was provided with a proof of payment on a Hollards letterhead for claim. The proof was requested by me and Standard Bank as the monies was not received or credited to my account. On further investigation SB said the payment was rejected as Bollards used a non existing account. The alleged payment was made by Hollards on 1March 2016. I have spent hours on the phone to Hollards and got answers like go back to SB. I requested a proof of payment issued by Hollards bank not on a letterhead. They have not provided me with the proof. Schocking. Ihope that they will pay interest on the amount. I am a terminal cancer patient and they are *****ing my life that I have left.<br>