No funeral payment received. Funeral already over

Item: Hollard Life
Rating: 1
Author: Annelene D

@Hollard submitted a claim on Wednesday 17th, followed up on Thursday 18th. Hollard confirmed all in order. Funeral was on Saturday 20th. Still no payment received. Yesterday when I follow up suddenly they cannot view the docs. Really this is beyond pathetic. Then they advise they will escalate it and come back to me and I am still waiting. Really bad

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Replies (2)

Annelene D's updateReviewer Update

24 Jul 2019, 15:53

So I get a call today from Hollard saying that although I am the beneficiary on the funeral claim I cannot claim as I need to get an affidavit for my dad to say I am the beneficiary even through they just said I am the beneciary. No logic app****. Are you getting interest on the money you don't want to pay out. Worst service. Wish I never took out a policy with Hollard. I regret it. Easy to sell a policy but cannot keep to their end of the agreement to pay out. Years of paying premiums. Useless realky

Annelene D's update24 Jul 2019, 15:53

Reviewer Update

Hollard Life's replyOfficial

26 Jul 2019, 16:28

Hello Annelene

Thank you for contacting us.

I am sorry your claims experience prompted you to contact us with a complaint.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence
***

Hollard Life's reply26 Jul 2019, 16:28

Official