MH
Mariki H
1 reviews | Active since Aug 2015
31 Aug 2015, 08:41
no funeral cover assistance after paying for 20 yr
I logged a funeral claim on the 27/08/2015. My mom passed away on 26/08. Ref, ***. I was promised within 24 hrs the claim will be paid out. The funeral was on the 28/08 and I had to borrow money. Uptodate 30/08 still no assistance. And this for a lousy R5000 cover!!!
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Hollard Life's replyOfficial
31 Aug 2015, 13:02Hello MarikiB77,
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply31 Aug 2015, 13:02
Official
Hello MarikiB77,
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***