JG
Jermaine G
1 reviews | Active since Feb 2012
31 Aug 2021, 14:03
No funeral claim payout over a month
Terrible service I spent 34 minutes calling for a claim Ive been paying for years submitted claim on the 24th July up till now not even an email reply. There agents no nothing about a clicks funeral cover thats under written by them Im appauled do not ever use there services they don't payout facebook has many complaints also.
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
31 Aug 2021, 14:21Hello Jermaine
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your matter and will be in contact with you soon.
Kind regards,
Natasha Vos
Hollard Life's reply31 Aug 2021, 14:21
Official
Hello Jermaine
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your matter and will be in contact with you soon.
Kind regards,
Natasha Vos
JG
Jermaine G's updateReviewer Update
08 Sept 2021, 07:36Thank you to Ms Nxumalo for her prompt service. She is the only reason Hollard has not fell from grace but I will not keep any policies I have with Hollard as the payout method is not up to standard.
JG
Jermaine G's update08 Sept 2021, 07:36
Reviewer Update
Thank you to Ms Nxumalo for her prompt service. She is the only reason Hollard has not fell from grace but I will not keep any policies I have with Hollard as the payout method is not up to standard.
Hollard Life's replyOfficial
08 Sept 2021, 12:03Hello Jermaine
Thank you for letting us know and we will share your gratitude with Ms Nxumalo.
We are sorry to see you go and for the poor experience you had with Hollard.
Kind Regards
Natasha Vos
Thank you for letting us know and we will share your gratitude with Ms Nxumalo.
We are sorry to see you go and for the poor experience you had with Hollard.
Kind Regards
Natasha Vos
Hollard Life's reply08 Sept 2021, 12:03
Official
Hello Jermaine
Thank you for letting us know and we will share your gratitude with Ms Nxumalo.
We are sorry to see you go and for the poor experience you had with Hollard.
Kind Regards
Natasha Vos
Thank you for letting us know and we will share your gratitude with Ms Nxumalo.
We are sorry to see you go and for the poor experience you had with Hollard.
Kind Regards
Natasha Vos