No feedback when claiming

I had an accident on Tuesday morning, the 13th of October at 6.15 AM. Reported the claim at 8.20 AM when I got to work. More than 48 hours later and no assessor (they only have 1 mobile assessor!!!!, else you have to drive to their assessment centres between 09.00 to 15.00 - how inconvenient is that - and none of the assessment centres are close to where you work or live). I have still been advised that the assessor will still not be available today. If this is how long an assessment takes, how long to get the car fixed????? Really lousy service from Hollard when you put in a claim. Each time you call, they just put you through to Auto-Magic, who can't really assist. No attempt to assist you themselves. They say that you don't have to have your car repaired by AutoMagic and give you a list of paenelbeaters that you can use, so you get quotes, but nothing happens any further because the assessor is not around.