No feedback on Disability Claim from 3 Novemeber 2017

We registered a disability claim on 3 November 2017, after numerous telephone calls: ref ********** 615, ********** 438, ********** 691, ********** 386 the call center promised that she would call me back by Wednesday 22 November 2017 with feedback on the claim status, nothing happened. When I phoned the call center again for feedback, they still could not give me any FEEDBACK. I still do not know how long this process is going to take and no one at Hollard cares to tell you. Hollard advertises that they have you covered when something like in our case happens, that you do not lose your property, but monthly payments must still be made and Hollard just do not care, they have got all the time in the world, it seems like they would rather let you loose your property than payout any claim. I am very disappointed in Hollard and will recommend Hollard to no one. I have also complained to the complaints department, but also no feedback. Very Very bad service.