NO FEEDBACK ON CLAIMS SUBMITTED

My mother in law passed away recently. She was a member of Edgars Club and had account protection as well. I submitted the funeral benefit claim to Holllard on the 15th September 2023 as well as the claim form for the balance protection . Up until now I have not received any updates, yet when I submitted the claims I received an automated response from Hollard stating that I will receive feedback within 2 days. Yesterday I called Hollard , what a nightmare. I was then requested to call Edgars who could not assist me and then called Hollard again and was transferred to IUA. Eventually after many calls I spoke to an agent who traced my email and it was then sent to an assessor. This is very bad customer service from Hollard.