No feedback, No decent service for grieving families.

Customer service is really bad. They want to sell funeral policies but then don't have the ability to deal with grieving families to make life easier for them. Correspondence is non existent. We send the claim through last week Tuesday arleady, received NO feedback, resend again yesterday, and asked for feedback, absolutely no feedback. Phoned today, asked for status, Claim has not even been allocated yet, asked for a timeline, sorry can't give you one. Said if they can please escalate as we need to pay the funeral home, they just said, Ok, anything else?? Not to mention that we asked for a quote 2weeks ago for policy for ourselves and received no feedback until today. The process in which they deal with policies just made my decision easy, I will not take out a policy with Hollard as I do not want my family to struggle like we do now.