AC
Ana C
1 reviews | Active since Apr 2011
20 Mar 2025, 13:45
NO FEEDBACK
Sent email in October 2024 to cancel a funeral policy. Hollard requested documents and it was sent. Nothing happened. Called them on the 17th of March, send documents again in PDF format. Haven't heard a thing. Phoned them today again, they can't open the documents. In PDF format??? But no communication from them. Meanwhile they deduct R400+ per month
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
20 Mar 2025, 15:24Hello Ana C
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply20 Mar 2025, 15:24
Official
Hello Ana C
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
AC
Ana C's updateReviewer Update
24 Mar 2025, 09:17Still looking into this from Thursday.... Well dine Hollard!!!!
AC
Ana C's update24 Mar 2025, 09:17
Reviewer Update
Still looking into this from Thursday.... Well dine Hollard!!!!
Hollard Life's replyOfficial
24 Mar 2025, 11:05Hello Ana
Thank you for being patient and giving us the opportunity to resolve your complaint. The cashback claim has been paid, and the policy has been cancelled. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. The cashback claim has been paid, and the policy has been cancelled. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply24 Mar 2025, 11:05
Official
Hello Ana
Thank you for being patient and giving us the opportunity to resolve your complaint. The cashback claim has been paid, and the policy has been cancelled. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. The cashback claim has been paid, and the policy has been cancelled. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team