No Feedback by Customer Service on Policy Update

Good Day, i sent an email on Saturday (20/06/2020) to *** requesting an update on my new policy (***3) that I took telephonically on Wednesday (17/06/2020) and requesting that another new Debit Order Mandate be sent to my Bank (ABSA). I indicated that the mandate expired without me approving it on my internet banking and thus the debit order on 1st of July 2020 may not be deducted. To date, no feedback has been made to me and no updated policy documents emailed to me. This is not a good standing with me as a new customer and in terms of customer services offered by Hollard. Contact me urgently on *** as I would not accept an incorrect Policy posted to me as I advised Hollard timely on Thursday (18/06/2020) telephonically and via email on Saturday (20/06/2020).