No debit order

I have been paying hollard for years for my entire family. In Feb this year, I found out that my mom's policy had lapsed. Not due to non payment from my side, I called in to make an arrangement on my arrears that I had incurred in Dec and Jan. . I have multiple policies, I therefore grouped them to be debited as one. I never authorised them to separate my mother's policy from the others. They got confused cos she also opened her own ones, they claim bcos of her I'D number. I told them and screamed that they reinstate itirt immediately as I had not authorised the cancellation and was not willing to pay the \arrears". I still am not willing to pay"