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KC
Koobindren C

1 reviews | Active since Dec 2017

27 Jan 2021, 10:11

No Customer Services

My dad has a funeral policy with Hollard , we have been on hold during every single call for the past 2 weeks ,every call is not answered in the end ,tell me who can possibly be on hold for 30min to an hour that's ridiculous ,even no response via email, we haven't even lodged the claim yet so many issues to get in contact ,from what i see here on hello peter paints a very deceiving picture to all Hollard customers.

0
Replies (3)
Hollard Life
Hollard Life's reply27 Jan 2021, 12:41
Official
 Hello  Koobindren Chetty 
We are sorry that your claims experience has led you to contact us with a complaint.

Please provide us with your dad's policy number to enable us to investigate. 

Regards
Hollard Group Complaints 
KC
Koobindren C's update27 Jan 2021, 13:42
Reviewer Update
JFPP***P
KC
Koobindren C's update15 Mar 2021, 15:00
Reviewer Update
Imagine giving you the policy number and only receiving a call today 15th of March 2021 only to tell me documents outstanding , it took you 45 days to respond and get an agent to call me, customer service sucks but you too good to collect a premium , imagine my dad passed on the 8th of January 2021 till now a simple funeral policy has not paid out ,ridiculous you really don't care .What happens to families that needs the cash to pay for the funeral ,do we wait 2 months to do the funeral .You need to be upfront with customers and tell them you never gonna pay instead of making us call and call for nothing. Worst service ever