No customer service

Item: Hollard Life
Rating: 1
Author: wernerhomann W

I have a life policy with this company, for which I pay an exorbitant amount (R800+ for 1 mil).

I have been trying for over a week now to cancel this ridiculous policy and have requested the company over and over again for confirmation of cancellation, I get generic replies "we have received your email, bhla-bhla with no response to my request that the policy won't be deducted from my account again, calling their call centre is an absolute waste of airtime & energy.

They have suddenly offered me a policy for R200 to cover the same.

If I had the option to rate them 0, I would.

I have interacted with: Jabulisile Serote.

Indexing and Input Handling

Kaitlyn Isaacs.

Indexing and Input Handling

Kgotso Mokatsane.

Financial Transactions

Helpful (0)

Replies (2)

Hollard Life's replyOfficial

13 Oct 2023, 09:57

Hello Werner,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,

Escalated Complaints Team

Hollard Life's reply13 Oct 2023, 09:57

Official

Hello Werner,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,

Escalated Complaints Team

wernerhomann W's updateReviewer Update

06 Nov 2023, 12:26

I have been waiting for almost two weeks for a breakdown of my policy, there isn't as much as an acknowledgement from Thelma and the escalation team

wernerhomann W's update06 Nov 2023, 12:26

Reviewer Update

I have been waiting for almost two weeks for a breakdown of my policy, there isn't as much as an acknowledgement from Thelma and the escalation team