No cover

Yesterday I had written a complaint about Hollard, and very quick to make an underwritten decision for my husband as claimed the results had not been received from 16th October until I had to go through to lancet and provide batch nos where the results were sent to, the incompetence of this company is just appalling months of waiting and only to be declined. I had diligently made payments from 2018 for this policy until i fell on hard time where i lost my job due to covid, even though i still struggled and somehow managed to pay premiums for this policy, and now on the 4th month where i did call and make arrangements my policy lapsed I tried to go through the route of reinstatement however now after new medicals which took yourl months to obtain my policy has been declined I am 57 years and my husband is 62 to go through this and to lose all this money over the years is extremely heart sore through covid it was such a battle to keep this policy active yet now there is no compassion for all my faithful years to this company this is how companies get rich by taking your money for years on end and then declining you. I have also as soon as i received feedback that my policy had lapsed paid the amount immediately and once again trying my utmost best to keep it active payments were made please go through my records and you will see how I have been trying. surely there should be some grace or compassion for being with the company for so long
i would really appreciate a reconsideration or if not for some sort of agreement for refund of my premiums paid for all these years