No Contact as call center is not qualified

As a client you are forced to phone the call center, they take calls and messages and someone will phone back. There is no indication on any site of Hollard where you can contact or mail with regards to complaint. I do not have the time to wait 48 hours for them to contact me and sure everybody out there feel the same. Banking details were changed months ago and this has worked fine. April payment was taken from FNB and Capitec and should only be Capitec as per the past four months. Nobody is available to assist. This is a disgrace as this is a massive company.