LN
Lebogang N
1 reviews | Active since Feb 2014
14 Dec 2023, 14:55
No compassion for the broken hearted
I have just recently lost my mother on Monday 11/12/2023 and started processing a claim on the 12th after getting the death certificate. I got sent some claim forms which I completed on the 13th. When I did a follow up with Hollard I was told they are unable to open a document I sent and to my frustration I told how unfair this is Tom me as I need the mine released to bury my mother on the 17th. The care and response is appalling from the person assisting so that means I won’t be able to bury my mother.
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Hollard Life's replyOfficial
18 Dec 2023, 09:49Hello Lebogang,
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team
Hollard Life's reply18 Dec 2023, 09:49
Official
Hello Lebogang,
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your claim number or policy number so we can assist.
Kind regards,
Escalated Complaints Team