no communication what so ever

I got retrenched last week and I have retail accounts with Ackermans jet and Mr price. with my accounts, I pay that account protection policy and they all seem to be with Hollard (to my dismay). I went into each shop, filled out claim forms, gave them all the documents they wanted-all this done last week Wednesday. I havent received any feedback what so ever. Dont know whether or not they received it, whats the next process is, if I'm covered or not, if I should worry about making a plan to pay this accounts end of this month or not! I am clueless! I already have stress about being unemployed and now I have to stress about this too yet when the sign u up, the tell u all these fancy stories but when u need them, they are no where to be found. I will never take out any insurance with Hollard, they are clearly useless and do not care about their clients at all.