No communication regarding death claim

My brother passed away on September 20, 2015 due to an accident, I send my claim to Hollard on September 23, 2015. Since I submitted my claim, Hollard has not contacted me regarding the claim. Whenever I call Hollard I'm given a reference number and told that I will receive a call from a consultant. The funeral arrangements were very difficult as my brother was not working, we buried him and still Hollard hasn't called me up to date. This is very painful and unacceptable bad service. I'm really disappointed and hurt by this treatment. I had joined Hollard based on the promise that Hollard make on their adverti*****t which they are failing to keep. I'm in so much in pain and frustrated as I'm failing to get help from Hollard regarding my claim.<br> <br>