No communication from Hollard Life -Pathetic Service

I have had a funeral policy with Hollard Life since 2015 and have experienced many challenges with them. I sent my beneficiaries details via email and postage in 2017 and have since then tried contacting them but have never received confirmation of these details. To date I have never received correspondence from Hollard and I have had to visit their office personally to find out why no one has kept me updated regarding my policy. When I try accessing my policy information online the page responds that no policy related to my ID number can be found yet in store they have confirmed I have a policy. This greatly troubles me as I have been paying towards this policy for 5 years now and no one has been able to assist. I am incredibly disappointed with the way Hollard treats their clients and would never recommend them to anyone.