No commitment or resolve on my late father's funeral policy

With a heavy heart and profound disappointment regarding the handling of my late father’s funeral cover payout. He consistently paid his installments to ensure that when the time came, our family could find some support amidst the grief.

However, instead of the promised relief, we have been met with a frustrating, bureaucratic ordeal that has only added to our emotional strain.

Upon my father’s passing, my mother was assured that the payout would be processed within 48 to 72 hours. As of today 4th Nov 2024, it has been 12 days, and we still have no clear answer on when we will receive the payout. The continuous excuses—team leaders in meetings, unreturned calls, and a claims department that is unreachable—paint a picture of insensitivity and inefficiency. The repeated promises to follow up, which have amounted to nothing but empty words, have left us feeling neglected and disrespected in one of our most vulnerable moments.

What pains us further is the stark contrast between your service and your stated mission: “Above all, we treat everyone with care and dignity, recognizing our shared humanity.”

This experience has left us questioning the integrity of this statement, as our family has not been met with care, dignity, or even basic empathy.

I urge Hollard to reexamine and uphold the principles it claims to represent. We ask for immediate action to resolve this claim and a sincere commitment to improving the way your team engages with grieving families in the future. No family should have to endure what we have during a time of loss.