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charlene O
1 reviews | Active since Mar 2016
04 Mar 2016, 08:37
no claim funds received within 48 hours
Logged a claim on 29 feb 2016 received sms funds will be received in 2-3 days but none as yet and we need to pay tHe burial people. I'm dissapointed because i paid so much for you guys to do the necessary but nothing is being done and there are so much that neeed to be completed.
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Hollard Life's replyOfficial
11 Mar 2016, 14:08Hello charloz,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply11 Mar 2016, 14:08
Official
Hello charloz,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***