No cash back

Item: Hollard Life
Rating: 1
Author: Tebatso T

I qualified for 20% cash back on funeral policies and was never informed about it. On 13 June I called Hollard to claim my cash back and the consultant assisted me in lodging the claim. However, since 25 June 2018 hollard has been giving me the same feedback. The claim has been authorized and escalated to the payment department to have the funds released. Its the 28th and I still have not received the funds

Helpful (0)

Replies (4)

Hollard Life's replyOfficial

29 Jun 2018, 09:11

Hello tibby1

Thank yoiu for cxontating us.

I am sorry your experience prompted you to contact us with a complaint.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

Hollard Life's reply29 Jun 2018, 09:11

Official

Hello tibby1

Thank yoiu for cxontating us.

I am sorry your experience prompted you to contact us with a complaint.

Our team will be in contact with you regarding your claim.

Kind Regards

Lynne Lawrence

***

Tebatso T's updateReviewer Update

29 Jun 2018, 13:41

I called the contact centre this morning, was told that my issue will be escalated. I still have not received feedback

Tebatso T's update29 Jun 2018, 13:41

Reviewer Update

I called the contact centre this morning, was told that my issue will be escalated. I still have not received feedback

Tebatso T's updateReviewer Update

02 Jul 2018, 13:22

After 7 days of enquiring, I'm being told that the payment department has picked up an error on all claims. This is pathetic

Tebatso T's update02 Jul 2018, 13:22

Reviewer Update

After 7 days of enquiring, I'm being told that the payment department has picked up an error on all claims. This is pathetic

Tebatso T's updateReviewer Update

04 Jul 2018, 14:57

I have only received money back for 2 policies. Have not received for policy ********** 287

Tebatso T's update04 Jul 2018, 14:57

Reviewer Update

I have only received money back for 2 policies. Have not received for policy ********** 287