No care after your loved one has passed away

When you lose a Parent who trusted a company with their money then same company treats you like dust. Been following up now for ever, have submitted everything yet no outcome. It’s been two years since I lost my Mom. When you call if they are not offline, they are promising to call back but nothing. Tell your Parents to rather keep their money under the mattress because these companies can’t be re**** on when it comes to delivering the promises made between them and your late Parents.