No assistance forced payment

No assistance yet they force payment

I'm not getting any assistance from this company I Last year I could not pay My account from beginning lockdown as all entertaines and kids corners is closed by goverment. I have not recived a proper income till now . I do have account protection . I emailed them and ask could I get assistance . I can no longer afford the account . Can I claim . What to do whit the insurances on my account . I recived no assistance .I had to open a case with the ombutsman to get assistance from the company . They still charged me insurance even tho I didn't pay and charged me until August 2021 . O did however made a fe payments last this year more the 2000. My original amout was 2000 . Since they charged me for the insurance I placed a claim. For a broken phone. When we looked to use our spare phone it wasn't there it was taken . I want to claim for 2 phones . It's on my account . They expect me to pay for it even tho I told them I could not . I went to edgars got no service I mailed and called got no assistance This company is hard to deal with and untruthful and do not assisting properly I'm still waiting assistance My other case to prove my struggle with edgars and hollard Hollard Life Account Number: *** - Miss M Maree - Our ***/***2 They can not Charge me for months not paid . Wait until I pay then cancell when I place a claim . It'd frustrating working with this company

What I want from the Ombudsman:

1. I want them to do the claim on the phones R1000 PAID TO ME FOR MY TROUBLE AND DAMAGES BECAUSE NO CLIENT SUPPOSED TO FIGHTTHIS HARD FOR SERVICE 2. I want them to cancell all insurance and pay back since the day I informed them I can not pay Either way I want service I want this account closed and settled and no messages or emails from them Please assist