SR
Sivuyisiwe R
1 reviews | Active since Jan 2017
14 Nov 2023, 08:26
NEVER USE HOLLARD INSURANCE
My husband tragically passed away by car accident, I submitted my claim 1st on the whatsapp number that they provide on their website on the 6th November 2023 and I don't get a reply I call and ask about the progress of the claim and no one knows anything about a whatsapp line or my claim, I submit again on the 9th Novembet on three different emails and get a reference no of ***2 , I get no call or email on the progress I call today 13th November and no one knows anything about my claim. I'm constantly waiting on the line to get assistance but no one knows anything about my claim. I will never never use Hollard in my life again and would advise everyone not to use it. They are offices anywhere and they have the most unhelpful consultants ever and no one knows what's going on
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
14 Nov 2023, 08:51Hello Sivuyisiwe,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
Hollard Life's reply14 Nov 2023, 08:51
Official
Hello Sivuyisiwe,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
Hollard Life's replyOfficial
14 Nov 2023, 09:01Hello Sivuyisiwe,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
Hollard Life's reply14 Nov 2023, 09:01
Official
Hello Sivuyisiwe,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you soonest.
Kind regards,
Escalated Complaints Team
SR
Sivuyisiwe R's updateReviewer Update
14 Nov 2023, 15:00The service is still poor,twice I'm the morning and got two different answers regarding my claim, they said the claim is with the assessor and the assessor will call me today , it's almost 15:00 pm and I'm yet to get a call or any form of communication. I also requested my call records with the hollard consultant and they promised to send me the reference numbers and yet I have not received them . I will keep calling until this is resolved and I will be seeking legal action if need be
SR
Sivuyisiwe R's update14 Nov 2023, 15:00
Reviewer Update
The service is still poor,twice I'm the morning and got two different answers regarding my claim, they said the claim is with the assessor and the assessor will call me today , it's almost 15:00 pm and I'm yet to get a call or any form of communication. I also requested my call records with the hollard consultant and they promised to send me the reference numbers and yet I have not received them . I will keep calling until this is resolved and I will be seeking legal action if need be
SR
Sivuyisiwe R's updateReviewer Update
15 Nov 2023, 09:09Good day
Kindly note i did not get a call from any assessor yesterday or this morning , kindly email me proof that my claim has been sent for payment. My email address is ***
Kindly note i did not get a call from any assessor yesterday or this morning , kindly email me proof that my claim has been sent for payment. My email address is ***
SR
Sivuyisiwe R's update15 Nov 2023, 09:09
Reviewer Update
Good day
Kindly note i did not get a call from any assessor yesterday or this morning , kindly email me proof that my claim has been sent for payment. My email address is ***
Kindly note i did not get a call from any assessor yesterday or this morning , kindly email me proof that my claim has been sent for payment. My email address is ***
SR
Sivuyisiwe R's updateReviewer Update
15 Nov 2023, 10:13How long will the payment take to reflect I'm my account?
SR
Sivuyisiwe R's update15 Nov 2023, 10:13
Reviewer Update
How long will the payment take to reflect I'm my account?