TN
Tshegofatso N

1 reviews | Active since Feb 2016

20 Jun 2022, 11:55

MY LIFE AND MORE HOLLARD POLICY A **** NO OPENESS AND TRASPARENCY

Hollard my life and more product is misleading the nation and its clients. I, T Namola policy holder since 2010 and further extended to My life and more 207 a victim of circumstances my claim was handled by Gugu Petlele Claim Number ***

On two occasion my claim was rejected by the afore mentioned consulted the last claim yesterday the 15 June 2022 concerning Hisense 3 door fridge shocked me the most and I was telephoned by the consulted of my claim rejection without any documentation. Two specialist were appointed first I had to appoint the Orkney Specialist whom indicated that there is an internal leak on my fridge she questioned the expertise of Joe Refrigerator wanted them to add what she wants resulted not to process the claim they then appointed Kumo company in Gauteng with the same findings Hollard has the different results from Kumo that I don't know off as the policy holder resulted she Gugu Petlele to gave an audacity to call me yet ALLy corresponded with her was via email

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Replies (1)
Hollard Life
Hollard Life's reply20 Jun 2022, 14:00
Official
Hello Tshegofatso 
 
We acknowledge receipt of your complaint.
 
We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
 
Our complaints resolutions team is busy looking into your claim and what went wrong. We will contact you within five working days. 
 
Kind regards, 
Escalated Complaints Team