My funeral policy has been canceled after I made a payment. I haven't received any feedback after sending proof to Hollard. This is a 10 year old funeral policy!

I have a Funeral policy with Hollard that I've had with them for more than 10 years. I'm not sure now if this policy gets canceled because it's too old or what, I made a payment on their system, the system rejected but wrote due date was the 1st of October. That comforted me. Made a payment at 7:345am and received a massage that my policy has stopped. My loyalty to Hollard seems to mean nothing at this point because I phoned in, was given a turnaround time of 48 hours but I havet heard anything from them. I asked for a working whassup number s I can foward proof of payment but that number given , their robot just sends you back to the Call centre. I sent them proof of payment. I also have screen shots of their system refusing me to make a payment on the 30th of September and feedback from their system. I'm very frustrated and disappointed at this time again!