My father's Funeral cover not paying out

I am disgusted at the poor service and incompetence that I received from Hollard life. I launched a funeral claim on the 6th of January 2025, today is the 14th of January 2025, the claim still has not been processed. Made countless attempts to call them every day is the same story, claim has not been processed. What about their 48 hours turnaround? None gives a **** there, even the complaints department is not bothered as I sent them an email on the 13th, and none has answered. I would not recommend anyone to have anything to do with Hollard at any department, they are the disgrace to the insurance industry.