My claim was not paid

On or about the 26 I call Hollard funeral inform them that I lost my mother and I want to claim..the send me the claim form on the 29 July 2025.

On the 30 July I visited the branch to submit the documents but it was later. But on that day I send back the complete documents to the person who send me the documents and I have asked him is the any documents that is outstanding. Unfortunately I didn't receive any response from him. On the 31 on July I further visit the branch Pretoria branch to follow up on my claim. And I was advised that the claim has been captured correctly. I received the massage on my cell phone and email. On the Wednesdays I call again to inquire about the claim and I was advised that the claim is that assessment stage. Thursday I call again to enquire about my claim and I was advised that the claim is that assessment stage.

Today I call and I was advised that the claim with pay after 12:00 and when 12:00 lapse I called again I was call was transferred to Mr Siphele B who assisted me, well and he further advised.me that the claim was not captured correctly by the branch Pretoria. And advise that he will capture the claim today and send it to assessment and he did so. He further advise me to visit the branch to enquire about my claim and the branch was advised that claim was captured correctly. I send an email to Mr Siphele B to cal me back. And he called me back when I was at the branch and he told the lady that was assisting me that the claim was not captured correctly and he further told them that next time that must contact them when capturing such claims.

The funeral date is tomorrow 02 August 2025. And I have got paid. 48 hours has lapsed.

I still need to buy food and arrange for transportation but I can't due to the payment that needs to take place in my account.

I want to tell the world that I have submitted my claim on the 30 July 2025 and even today 1st of August I have received my payment from Hollard funeral insurance.

The funeral is tomorrow I don't have money to buy food and arrange transport. I want to burrie my mother well but now I have fail due Hollard funeral insurance.

I want to everyone that Fail to proceed my claim correct to be disciplined according and I need proof as well . And further more in the payment is not received to day by the author herein Jerry .I will escalate this matter to ombudsman.

Am not going anywhere when the payment has reflect on my back details.

I very disappointed about the service delivery at Hollard funeral insurance.