My claim @ hollard

Greetings,, please help me with my Funeral policy claim at Hollard since last week Wednesday I have been running up and down with this claim, so yesterday I called them they said they are busy with it,, even today I took my last cent and called them twice they said they still busy with it, what BOTHERS me the most is that they don't even give me feedback,, if I am quiet they keep quiet too,, and they ADVERTISE that they pay the claim within 48 hours,, but until now I haven't got nothing and I don't have any alternative way to bury my granny, Hollard is the only POLICY I have. I am so stressed,,I even saw the comments on their Facebook page,, people are complaining that Hollard doesn't pay claims at all, so now I don't know what to tell my mom because she is sitting on that mattress thinking that a claim will by paid anytime soon so that we could bury my granny this Saturday,, I am only left with one day of which is tomorrow, I sent them emails, enquiry, complaints, no FEEDBACK even now.. I can not afford not to bury my granny this Saturday,, that's why I joined a funeral plan... Please help me hello peter,, thank you